Need help with Live Photo Converter? Browse our frequently asked questions below or contact us directly.
Live Photos are a feature on iPhone (iPhone 6s and newer) that captures 1.5 seconds of video before and after you take a photo. This creates a 3-second video clip alongside the still image, allowing you to see movement and hear sound when viewing the photo.
Live Photos use 2-3x more storage than regular photos because they include both a still image and a video file. Converting to still HEIC images can save 50-80% storage space while keeping the high-quality photo and all its metadata (date, location, camera settings, etc.).
No, never. Live Photo Converter is non-destructive. It creates new HEIC images in your Photos library without modifying or deleting the originals. You can manually delete the original Live Photos later if you wish, after verifying the conversions.
Live Photo Converter preserves 100% of metadata, including:
Yes! Live Photo Converter fully supports HDR photos from iPhone 12 and newer. It preserves HDR gain maps, ensuring your HDR photos maintain their extended dynamic range and appearance.
Converted images are saved in HEIC (High Efficiency Image Container) format, the same format used by iPhone cameras. HEIC offers superior compression and quality compared to JPEG while maintaining full metadata support.
Typically, you'll save 50-80% per Live Photo. For example:
If you have 500 Live Photos, you could free up 2-3 GB of storage.
Yes! Live Photo Converter works 100% offline. No internet connection required. Your photos are processed entirely on your device and never uploaded to any server or cloud service.
Absolutely not. We have a strict privacy-first policy. The app does not collect, store, transmit, or analyze any of your photos or data. No analytics, no tracking, no third-party services. See our Privacy Policy for details.
Each photo converts in under 2 seconds on modern iPhones. Batch conversions process photos sequentially to manage memory efficiently, so 100 photos would take approximately 3-4 minutes.
Yes! If you use iCloud Photos and some photos aren't downloaded to your device, the app will automatically download them during conversion (requires internet connection for download only). The conversion itself is still processed locally on your device.
Live Photo Converter requires iOS 16.0 or later. It works on all iPhones and iPads running compatible iOS versions.
Yes! You can select multiple Live Photos and convert them all in one batch operation. The app processes them sequentially to ensure efficient memory usage and stability.
Yes! The converted HEIC images use the same still image component from the original Live Photo, saved at maximum quality (lossless compression). There is no quality degradation.
The original timestamp and creation date are fully preserved in EXIF metadata. The converted image will show the same date/time as the original Live Photo in your Photos app.
Since the original Live Photo is never deleted, you don't need to undo anything. If you don't like the converted HEIC image, simply delete it from your Photos library. The original Live Photo remains intact.
The app requires two Photos permissions:
These are standard iOS permissions required for any app that works with your photo library.
Yes! Portrait mode Live Photos are fully supported. The depth information and portrait effect are preserved in the converted HEIC image.
Live Photo Converter works with any Live Photo in your iOS Photos library, regardless of which device originally captured it (iPhone, iPad, etc.). If the photo is marked as a Live Photo in your library, it can be converted.
After conversion, the app shows a results screen displaying:
You can also find the new HEIC images in your Photos library (look for the conversion date).
If a conversion fails, the app will skip that photo and continue with the rest. Common causes:
The original photo is never affected by failed conversions.
Try these steps:
This is rare but can happen if the original Live Photo has unusual metadata. Please contact support with details about the photo (camera model, iOS version) so we can investigate.
If the GPS data is missing from converted photos:
Converted photos are saved to your main Photos library with the current date/time as the creation date. To find them:
Still have questions? We're here to help! Contact us through the following channels:
Email: phhai1710@gmail.com
We typically respond within 24-48 hours.
Note: We never ask for your photos or access to your photo library. All troubleshooting can be done through description and screenshots of the app interface only.
Have an idea for a new feature or improvement? We'd love to hear from you! Send your suggestions to:
Email: phhai1710@gmail.com
While we can't implement every request, we carefully consider all feedback when planning future updates.
Found a bug? Help us fix it by reporting it to:
Email: phhai1710@gmail.com
Please include as much detail as possible, including steps to reproduce the issue.